Mint Hill homes and clients

Fixing our Industry
After a great Rain blog about agents and due diligence yesterday, I thought I would ask for more input.
Clients and Customers not leads, they're people and they want and expect the best service, just like we do. How many of us walk in or call a service provider and ask to be treated badly?
Recently, I had the pleasure to work with a senior couple moving from Hendersonville North Carolina to Charlotte to be closer to their children and patiently waiting for the arrival of their 1st grandchild, what an exciting time! Anyway they were so skeptical of real estate agents; it made me wonder what had happened to them in the past. After meeting for coffee and discussing their options they opened up and explained they were so misrepresented on their last transaction, (Dual Agency) that they did not want to deal with another real estate agent. They had even started looking just for FSBOs so they didn't have to deal with an agent. They thought it best to purchase a FSBO and deal with an attorney.
A few weeks later this couple purchased a beautiful home from me and even sent me a wonderful "Thank You" card that I cherish and use in my testimonials now. You gotta believe.
How can we fix our industry?
Your thoughts?
Rich
Rich Ferretti, Realtor/Broker Charlotte, North Carolina and the surrounding area. For more information, contact www.RichFerretti.com or www.MintHillRealty.com
Want more information about the Charlotte area real estate market? Check out www.richferretti.com